Return and refunds
We hope that our customers are always satisfied with their purchases made on our website.
If a customer changes their mind about their purchase, they can exercise their right of withdrawal.
1. When to withdraw
For any reason, the customer may return the purchased product within 14 days of receiving it.
The customer can return the product to obtain a refund of the amount paid.
2. How to withdraw
Returns and refunds are guaranteed.
Simply send an email to info@saaale.it stating the reasons for the return.
The customer is responsible for the return shipping costs.
The return/refund must be requested by email within 14 DAYS of the purchase date.
The product must be returned to the following address:
Piazzaffari
C.so Vittorio Emanuele, 83/b
46100 – Mantova (MN)
Italy
3. The conditions to be respected
For the right of withdrawal to be validly exercised, the purchased products must be returned intact, unused, unwashed, in their original packaging and with original labels intact.
The products must be carefully packaged to protect the original packaging from damage, writing, or labels.
All items will have a SECURITY SEAL (YELLOW TAG) applied.
Returns with the SECURITY SEAL (YELLOW TAG) removed cannot be accepted. The right of withdrawal is subject to verification of the condition of the returned products and their correspondence with the order placed.
In the case of a refund request, the amount will be refunded through the same payment method used to make the purchase. If one or more conditions are not met, Piazzaffari reserves the right to charge part or all of the value of the goods returned by the customer, which will be withheld from the refund.
